Warranty Conditions

High Quality

WalkingPad products have been developed and produced with great care, with quality being of paramount importance.

Worry-free service

Is there a problem with one of the WalkingPad products? Our technicians come to your home or collect the product from you free of charge for repair.

2 Year Warranty

All WalkingPad devices come with a two-year warranty. Is there any problem during this period? We will solve it for you free of charge.

  1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions existing on the date of the conclusion of the agreement and /or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

  2. An additional guarantee provided by the entrepreneur, his supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement if the entrepreneur has failed to fulfill his part of the agreement.

  3. An additional guarantee is understood to mean any obligation of the entrepreneur, his supplier, importer or producer in which he assigns certain rights or claims to the consumer that go beyond what he is legally obliged to do in the event that he has failed to fulfill his part of the agreement. .

  4. The warranty period of the entrepreneur is 24 months. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

  5. The warranty does not apply if:

    1. The consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by third parties;

    2. The delivered products have been exposed to abnormal conditions or are otherwise carelessly treated or are contrary to the instructions of the entrepreneur and/or have been treated on the packaging;

    3. The consumer does not perform maintenance on the delivered products in accordance with the instructions provided;

    4. The defect is wholly or partly the result of regulations that the government has set or will set with regard to the nature or quality of the materials used. 

  1. The entrepreneur guarantee is not transferable

  2. The entrepreneur is not obliged to compensate consequential damage caused by the use of a delivered product.

Article 13 – Repair under warranty

  1. The entrepreneur will carry out a repair under warranty with the greatest possible care. However, the entrepreneur is not liable for the loss of any data due to the necessary deletion or replacement of the data carrier and/or the complete product.

  2. If the defect or complaint is not due to the product, the research costs will be charged for the repair. 

  3. Outside the trial period and within the warranty period, the entrepreneur will repair or replace the product free of charge if the warranty conditions are met. If this is not possible within a reasonable period of time, (part of) the purchase price will be reimbursed.

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